Returns & Exchanges
At Toups and Co Organics, we want you to be completely satisfied with your natural skincare and makeup. If a product isn't the right fit for your skin, we offer returns or exchanges on most items within 30 days of purchase.
Check Eligibility
Ensure your items are in their original packaging and were purchased within the last 30 days; please note that samples and clearance items are final sale.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Authorization and the correct return shipping address.
Pack and Ship
Securely package your items to prevent damage during transit and ship them back to us using your preferred carrier; we recommend obtaining a tracking number.
Receive Refund
Once our team inspects your return, we will process your refund to the original payment method or issue a store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing